Electricity Faults
In an electricity related emergency, contact Eastland Network Ltd at any time or your Electricity Retailer.
Power faults and outages must be reported to your electricity retailer. Also contact them if you have questions about your electricity meter.
Electricity Retailers
The following are electricity retail providers in Gisborne:
Contact Energy Limited (Gisborne)
0800 809 000
www.contactenergy.co.nz
TrustPower Limited (Wairoa)
0800 878 787
www.trustpower.co.nz
Meridian Energy Limited
0800 118 228
www.meridianenergy.co.nz
Mighty River Power Limited
0800 232 858
www.mightyriverpower.co.nz
Genesis Energy Limited
0800 300 400
www.genesisenergy.co.nz
Reporting Concerns
If you have any problems or concerns regarding your electricity supply, please contact your electricity retailer.
If your concern is regarding the service you have received from Eastland Network Limited, then phone us on (06) 869 0700 and we will endeavour to fix the problem or reach an acceptable solution.
Electricity and Gas Complaints Scheme
We are members of the Electricity and Gas Complaints Scheme and abide by the following process:
- Once we receive your formal complaint, we have 20 working days to find out what went wrong and try to fix the problem.
- If after this period we have not reached an acceptable solution, you may decide to take the complaint to the Electricity and Gas Complaints Commissioner. The Commissioner can be contacted at:
Electricity and Gas Complaints Commission
Freepost 192682
PO Box 5875
Lambton Quay
Wellington 6145
